Refund policy

REFUND POLICY

AliKe Pottery Studio – online store www.alike.pl

1. Right of withdrawal (returns of physical products)

A Consumer and an Entrepreneur with consumer rights may withdraw from a contract for the sale of goods within 14 days without giving a reason.

The 14-day period starts on the day the last product from the order is received. If the last day falls on a Saturday, Sunday or public holiday, the deadline expires on the next business day.

The Customer may also cancel an order until it is fulfilled (shipped). To do so, please contact us promptly at studio@alike.pl or use the customer account at https://account.alike.pl/.

To exercise the right of withdrawal after receiving the goods, please send a withdrawal statement to studio@alike.pl. The Customer may use any form of statement; no specific form is required.

2. Return conditions

The returned product must be sent back no later than 14 days after the withdrawal statement is sent, to:

AliKe Pottery Studio
ul. Jagiellońska 36
03-719 Warszawa

The Customer bears the cost of returning the goods.

The returned product must not show signs of use beyond what is necessary to establish its nature and functioning.

3. Refund of payments

After receiving the withdrawal statement, AliKe refunds all payments received, including the cost of the least expensive standard delivery option available.

The refund is made using the same payment method chosen by the Customer, unless the Customer agrees to another refund method.

If the Customer withdraws from the sale of some goods or services covered by a quantity discount (for example, several workshops, courses or products), and after the return the remaining number of products/services would no longer qualify for that discount, the discount is cancelled. The amount refunded will be reduced by the value of the discount that no longer applies to the remaining part of the order.

The refund is made within 14 days of receiving the withdrawal statement. AliKe may, however, withhold the refund until the returned goods are received or proof of return is provided, whichever occurs first.

4. Products excluded from returns

The right of withdrawal does not apply to:

  1. Custom-made or personalized products.

  2. Products supplied in sealed packaging that cannot be returned after opening for hygiene reasons.

  3. Products that, after delivery, have been inseparably combined with other items.

  4. Purchases of workshops, classes and courses taking place on a specified date or during a specified period, in accordance with Article 38(12) of the Polish Consumer Rights Act.

5. Damage and complaints

If a product arrives damaged or is defective, please submit a complaint by email to: studio@alike.pl.

Complaints are reviewed within 14 days.
If the complaint is accepted, AliKe covers the cost of returning the product.

6. Returns of products sold by Creators (Marketplace)

Products sold through the Marketplace come from independent Creators. In such cases:

  • the Creator is the party to the sales contract,

  • AliKe acts as an intermediary,

  • complaints, returns and withdrawal requests should be addressed directly to the Creator,

  • AliKe may assist in forwarding a request but does not resolve disputes between the Customer and the Creator.

The seller's details are shown on the product page.

7. Contact

For returns and complaints, please contact us or manage your order directly at: https://account.alike.pl/

Email: studio@alike.pl
Address: AliKe Pottery Studio, ul. Jagiellońska 36, 03-719 Warsaw
Phone: 786 332 881 (Mon–Fri 13:00–18:30, Saturdays 10:00–15:00)