QA with WhatsApp Creators

FAQ – Group for Sellers and Those Interested in AliKe Marketplace

1. What is this group for?

The group is for asking questions about the AliKe Marketplace. Instead of writing privately, please post your questions here so others can also benefit from the answers.

2. What information about me does the buyer see?

  • product name
  • description
  • photos
  • shipping time
  • information on whether the price includes VAT
  • information on whether you are a company or a private individual

Data such as email, phone, address, or bank account number are not shared with customers. They are used solely by AliKe for contact and settlement purposes.

3. What does the "collect tax" option mean?

It means VAT.

  • Creators who are VAT payers should select this option.
  • Creators without VAT – do not select it.

4. How does delivery work?

The customer chooses a parcel locker or courier during purchase. Information about the delivery method and address is then forwarded to the Creator. AliKe does not handle shipping – each Creator is responsible for shipping their orders independently.

5. Where do I generate shipping labels?

You generate labels yourself, for example, through:

  • InPost
  • DPD
  • DHL
  • brokers (e.g., BLPaczka)

6. Can a small shop negotiate rates with carriers?

Negotiations make sense with a volume of approximately 300 parcels per month. Therefore, it's best to use brokers at the start – they offer very competitive prices even for single shipments.

7. How do I set shipping rates?

  • rates depend on product weight
  • weight 0 = possibility to set free shipping
  • other rates are determined based on weight ranges

8. How do I list a set of tea cups?

If you sell a set (e.g., 2 or 4 tea cups), you add it as a single product – one set.

9. Can I add variants like on Etsy?

Yes. Variants are active. You can add different models, colors, sizes, or quantities within a single product.

10. Can I add discounts for sets?

Not currently. Discounts would require displaying information about the lowest price from the last 30 days, which I want to avoid for legal reasons for now.

11. Does the buyer inform me about the choice of carrier?

Yes. In the order, you will see:

  • delivery method
  • address or parcel locker number

The Creator generates the label independently.

12. Will AliKe generate shipping labels?

Perhaps in the future, but for now, each Creator handles shipping independently.

13. Can I use the InPost app?

Yes. The InPost app offers many conveniences, including courier pickup without printing a label.

14. Is my data secure?

Yes. I want Creators to receive ready orders without having to share private data with customers.

15. Where can I find an example Creator page?

https://alike.pl/collections/alicja-kedzierska

16. When can I add products?

You can add products now. After logging into the Creator panel, use the "Add product" option. This allows us to fill the offer in advance, and everything will be ready when the Marketplace launches.

17. Why don't I see other Creators or my products on the page?

During the preparation stage, all Creators and their products are "hidden" – the site is being built in the background. The goods are not yet publicly visible.

All products are manually approved and only appear on the site after approval. Approval takes place several times a day. Once we have a sufficient offer, the Marketplace will be "launched" publicly.

18. What is AliKe's commission and does it depend on the product price?

AliKe's commission is percentage-based and depends on the Creator's status:

  • active Members and instructors – 10% commission,
  • other Creators – 20% commission.

The commission is calculated on the product price.

20. Who pays for shipping and how does the delivery amount work?

The delivery amount is selected and paid by the customer when placing the order – according to the current rate table. This amount is then transferred to the Creator, who then pays for the shipping themselves with the chosen carrier (e.g., InPost, courier).

21. What are the shipping rates?

Poland – courier / parcel lockers:

  • 0 kg – 0.01 kg: 0.00 PLN (free)
  • 0.01 kg – 20 kg: 19.00 PLN
  • 20 kg – 30 kg: 25.00 PLN
  • 30 kg – 60 kg: 50.00 PLN

International shipping up to 2 kg (courier):

  • 0.1 kg – 1 kg: 49.00 PLN
  • 1 kg – 2 kg: 99.00 PLN

The price list may be updated as the Marketplace develops.