Information about AliKe Marketplace

AliKe Marketplace is a space where we showcase the works of independent creators, small workshops, and artists selected and verified by AliKe. Every product available in the Marketplace comes directly from its creator – they are responsible for its preparation, packaging, and shipping.

Purchase directly from the creator

Products available in AliKe Marketplace are not sold by AliKe. When you make a purchase, you enter into a transaction directly with the specific seller (creator or small workshop). The seller is responsible for fulfilling the order, delivery, and any after-sales service.

Shipping time on the product page

Each creator independently determines the time needed to prepare and ship the product. On each product page, you will find information about:

  • estimated shipping time,
  • possible lead time for made-to-order products.

This information comes directly from the seller and may vary depending on the creator and product type.

Seller – entrepreneur or private individual

In AliKe Marketplace, we cooperate with both entrepreneurs (companies, businesses) and private individuals who create in small workshops and sell single items.

The seller's status is visible on the product page, so you know exactly with whom you are entering into a purchase agreement.

Information on tax and prices

Each seller independently determines whether they are a VAT payer. Therefore, on the product pages, you will find clear information about:

  • whether the seller is a VAT payer,
  • whether the product price includes VAT,
  • whether the seller, as a private individual, sells products without VAT.

The price displayed on the product page is the final price at the time of purchase.

Why Marketplace?

We support creators who produce authentic craftsmanship – handmade, in small batches, and with attention to quality. Each seller has been verified by AliKe for reliability, quality of work, and adherence to handicraft principles.

AliKe Marketplace gives you the opportunity to:

  • discover unique works and limited editions,
  • directly support creators and small workshops,
  • purchase original, handmade products,
  • learn the stories and people behind each item.

Frequently Asked Questions

1. Who is a party to the purchase agreement?

The party to the purchase agreement is always the specific seller of the product – a creator or a small workshop. AliKe provides the Marketplace platform and ensures standards, but is not the seller of the products offered by the creators.

2. How do I know who is shipping my product?

On each product page, you will find the seller's name and information on whether they are a business or a private individual. This seller is responsible for shipping and fulfilling your order.

3. Can products from different creators be shipped separately?

Yes. If you order products from several different creators, each of these orders may be fulfilled and shipped separately, according to the shipping time declared by the respective seller.

4. Where can I find information about shipping times?

Information about the estimated shipping time can be found on the product page. This time is determined by the seller and may vary depending on the type of product (e.g., ready to ship, custom order).

5. Can I get a VAT invoice for the purchase?

If the seller is a business and a VAT payer, they may issue a VAT invoice. Information about the seller's status and whether the price includes VAT can be found on the product page. When purchasing from a private individual, a VAT invoice may not be available.

6. Do Marketplace prices include tax?

The prices presented on the product page are final at the time of purchase. Each product indicates whether the price includes VAT (in the case of a seller-entrepreneur) or if it is a VAT-exempt sale (e.g., from a private individual).

7. What if I have a problem with my order?

First, contact the seller directly – contact details or a contact form are available on the Marketplace or in the order details. If the problem is not resolved, you can contact the AliKe team, who will try to help clarify the situation.

8. Is AliKe responsible for product quality?

Every seller on AliKe Marketplace is pre-verified by AliKe for quality and authenticity of their handcrafted items. However, the creator of a specific product is directly responsible for its craftsmanship and quality. If you have any concerns, we encourage you to contact both the seller and the AliKe team.

9. Are all products in the Marketplace handmade?

Yes, AliKe Marketplace is designed for creators and small studios that handcraft in small batches. Sellers undertake to offer authentic handmade goods in accordance with AliKe's rules and standards.